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Communication Skills Quiz 7

Ques 1: What do you call the difference between what you say and what you actually do?

(a) credibility

(b) say-do gap

(c) distrust

(d) social loafing

Answer: Option(B): say-do gap

Ques 2: A team is losing trust in their leader and questioning his credibility because he does not follow through. What would you tell the leader to do?

(a) Focus on getting the work done.

(b) Get rid of the say-do gap.

(c) Get back to micromanaging the team.

(d) Increase the team's opportunity for sharing opposing viewpoints.

Answer: Option(B): Get rid of the say-do gap.

Ques 3: What is the most appropriate response to receiving feedback?

(a) Respond with criticism and make excuses.

(b) Thank them for the feedback, and then ask clarifying questions.

(c) Explain what happened, defend your actions.

(d) Thank them for the feedback, and then defend your actions.

Answer: Option(B): Thank them for the feedback, and then ask clarifying questions.

Feedback

Feedback should be thought of as a gift; be polite to the person who gave it. Only ask clarifying questions if it's absolutely necessary for you to understand what is being said.

Ques 4: What should you try to avoid?

(a) always scheduling virtual meetings based on the majority of the team's availability


(b) always initiating the virtual meetings early to check technology

(c) sharing the meeting agenda in advance of the meeting

(d) staging how you will look on-screen to the audience
Answer: Option(A): always scheduling virtual meetings based on the majority of the team's availability

Feedback

While it will be tempting to always schedule based on the majority's availability, try to keep everyone's needs in mind.  If you can alternate times so that meeting times don't always inconvenience the same people, that would be ideal.

Ques 5: What is the first step in resolving a conflict?


(a) Refer to the team charter.

(b) Ignore the problem and go on about as usual.

(c) Acknowledge the conflict.

(d) Talk to another team member about it.
Answer: Option(C): Acknowledge the conflict.

Feedback

You cannot resolve a conflict without acknowledging it first.

Ques 6: Which is NOT a benefit of the RACI Accountability Matrix?


(a) improves team efficiency

(b) clarifies the team charter

(c) coordinates your team’s efforts at multiple levels

(d) reduces redundancies or overlaps
Answer: Option(B): clarifies the team charter
Ques 7: What is the best time to share critical feedback?
(a) publicly, so that the whole team is aware that the situation is being addressed

(b) privately, as soon as the team leader is available

(c) privately, at a time that is convenient for both parties

(d) publicly, at a time that is convenient for both parties

Answer: Option(C): privately, at a time that is convenient for both parties

Ques 8: What question should NOT be asked when addressing accountability?

(a) Who will take the lead in finishing the task?

(b) Who is to blame?

(c) When is it due?

(d) What needs to be done?

Answer: Option(B): Who is to blame?

Feedback

Blaming teammates can lead to resentment down the line. The group is held accountable for the entire project, therefore the team should celebrate the wins together and learn from the mistake together.

Ques 9: Which example best follows the SBI framework?


(a) Your presentation the other day was very underwhelming. It was obvious you didn't put in enough effort. You should work on your presentation skills in the meantime.

(b) Your sales calculations are wrong and the reports need to be redone. I really disliked how you wrote your report. Do better.

(c) I saw that your sales calculations were wrong on the report you submitted the other day. Fred told me you weren't paying attention during the training when we went over this. Fred thinks you need to put in more effort into your work.

(d) During this morning's project presentation, I noticed that your slides had spelling and grammar mistakes. My supervisor was present and I am concerned about how we will be reflected as a team.
Answer: Option(D): During this morning's project presentation, I noticed that your slides had spelling and grammar mistakes. My supervisor was present and I am concerned about how we will be reflected as a team.
Ques 10: You need to give positive feedback to one team member, and constructive feedback to another team member. Which framework would you use to deliver both types of feedback?
(a) the SBC framework

(b) the 360-degree framework

(c) the RACI framework

(d) the SBI framework

Answer: Option(D): the SBI framework

Feedback

This framework enables you to deliver either type of feedback, based on the situation, behavior, and the impact of the behavior.

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