Ques 1: A "tell" is an indicator that the person speaking is very uncomfortable. Which of the following is an example of a "tell"?
(a) speaking quickly(b) touching your glasses or hair
(c) all of these answers
(d) fidgeting
_____.(a) vibes
(b) fillers
(c) tells
(d) shackles
_____ confidence.(a) tell
(b) fake
(c) engaged
(d) genuine
(a) by remaining quiet and taking on a defensive posture
(b) by practicing relaxation exercises
(c) by speaking loudly and rapidly
(d) by adopting the posture of confidence
Feedback
Using hand gestures and facial expressions that are indicative of confidence can help.
Ques 5: Jim's blink and swallow rates rise significantly when he tries to speak in public. How can he deal with these problems?
(a) by picking a fixed point to stare at and clearing his throat
(b) through rapid talking and mental rehearsal of his talking points
(c) by pacing back and forth
(d) through controlled breathing, staying in the moment, and concealment
Feedback
Controlled breathing will help Jim's blink rate and reduce his need to swallow.
Ques 6: Zach speaks every day on the radio, though he's used to feeling anxiety come on. After taking this course, he learned two ways to overcome the anxiousness. First, he needs to focus on the speech and not himself as important; and second, he doesn't have to be _____.
(a) a present speaker
(b) displaying body language
(c) a perfect speaker
(d) connecting with the audience
(b) State that the question is outside the scope of the current discussion.
(c) Breathe deeply, and ask for repetition and clarification.
(d) Ask permission to answer the question in private.
Feedback
Using this approach will relax you, buy time, and provide you with more information.
Ques 8: Rafael is presenting data in the body of his speech, but he is interrupted repeatedly by an audience member who questions the validity of his data. How should Rafael handle this situation?
(a) Ask the audience member for clarification of their perspective and concerns.
(b) Stand next to the audience member until they calm down.
(c) Remain silent for a few moments until the audience member quiets down.
(d) Offer to discuss the disagreement with the audience member privately.
Feedback
Clarifying points of disagreement will result in a mutual understanding between Rafael and the audience member.
Ques 9: Why you should give everyone on a team defined roles and responsibilities? Select the best answer.
(a) to have a designated covener, recorder, and monitor for meetings
(b) to easily determine whether or not a meeting is needed and to ensure that the agenda is developed
(c) to avoid office politics and turf wars
(d) to avoid duplicate efforts and missed opportunities
Feedback
Having defined roles and responsibilities reduces task redundancy and optimizes team efficiency.
Ques 10: You are the team lead for Project Stream. Which action would you take first in setting expectations with your team?
(a) Develop conditions of satisfaction.
(b) Set shared goals.
(c) Create a team charter.
(d) Design a RACI matrix.
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